SolarWinds Renewal Services

Maximise your SolarWinds license renewals with a complimentary layer of value-added benefits.

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SolarWinds Renewal Services

Prosperon’s Renewal Services are designed to help customers get more value out of their investment in SolarWinds®. By renewing your licenses through Prosperon you get additional benefits on top of what SolarWinds provide through the license renew process – at no additional cost.

Customers get access to our UK-based Technical Support team, to resolve critical issues fast. Your platforms performance is reviewed annually through our SolarWinds HealthCheck Services. Remote training is provided annually to ensure you are up-to-date with new developments. You also have access to a dedicated Account Manager and Customer Services team to help with all your SolarWinds related needs.

Additional benefits for our customers

Supporting You Throughout Your Journey With Value-added Benefits For SolarWinds

From time-to-time, you may need to raise support tickets to fix technical issues with your platform. Customers that renew their SolarWinds licenses through Prosperon get access to our expert UK-based support team. Our Engineers are able to respond to and resolve support tickets quickly and efficently; and in many cases will have a better understanding of your SolarWinds platform if Prosperon delivered the initial installation and customisation work.

To ensure your platform is operating at maximum efficiency and you’re making best use of new features, we undertake a comprehensive healthcheck review on your platform to identify areas of improvement.

Spend Less Time Chasing Up Support Cases

Raise 1st and 2nd line support tickets directly with our SolarWinds certified UK-based support team, who can rapidly resolve your issues and provide expert advice.

Keep SolarWinds Healthy & Running Smoothly

Ensure SolarWinds is performing at optimum levels, and you’re utilising the platform to the best of its capabilities, with an annual complimentry healthcheck review.

Keep Up-to-date On New Products & Features

Receive a 2 hour remote training session annually to stay on top of new developments within SolarWinds, or give new staff an overview of the platform and core features.

A Dedicated Team For All Your SolarWinds Needs

Prosperon have a dedicated Account Management team to ensure you are getting the most out of SolarWinds, and a Customer Services team to deal with license renewals.

Helping To Ensure That You’re Getting The Most Out Of Your Investment In SolarWinds

SolarWinds are known for updating their products frequently with new features. To make sure that you’re using these new features Prosperon offer 2 hours of remote training every year to customers. This is particularly useful to introduce anyone new to SolarWinds Orion. 

A dedicated Account Manager is given to every customer. They are here to understand your need, and advise how best to utilise SolarWinds. Account Managers can also support you with license upgrades and the purchase of additional modules. Our Customer Services team is also here to make renewing your SolarWinds licenses as simple and painless as possible.

Complimentary Value-Added Benefits

Additional benefits you receive when renewing your licenses with Prosperon

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Enhanced Technical Support

Resolve issues faster with Prosperon’s 1st and 2nd line SolarWinds technical support; delivered by our experienced technical team located in the United Kingdom.

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Free Annual Health Check Review

Review the health of your SolarWinds platform to ensure it is performing optimally, installed correctly, provisioned correctly, and is configured to meet your requirements.

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Annual Remote Training Session

Keep up-to-date with new SolarWinds developments, or introduce new your new staff to SolarWinds Orion and core features, with 2 hours of annual remote training.

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VIP Ticket Service For Support Cases

 Get your critical SolarWinds support tickets expedited, using Prosperon’s long-standing partnership with SolarWinds to get your support cases resolved faster.

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Dedicated Account Manager

Every customer has a dedicated Account Manager at Prosperon to ensure you’re getting everything you need from the SolarWinds products you have.

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Dedicated Customer Service Team

Prosperon have a dedicated customer services team to support SolarWinds customers with license renewals, and any enquiries related to SolarWinds licenses.

Useful Resources

Datasheet

 

Deployment

 

Customisation

 

Integration

 

Prosperon Networks are the UK’s leading provider of SolarWinds IT management solutions and services. We have been an Authorised SolarWinds Partner for over 14 years, and all of our Engineers are SolarWinds Certified Professionals (SCP). Over this time we have provided consulting, support, and training services to hundreds of SolarWinds customers across the UK and Europe.

Frequently Asked Questions

Can’t find the answer to your questions? Why don’t you give us a call and our helpful Account Managers will answer any question you have.

Does renewing with Prosperon affect what SolarWinds provide directly?

Not at all. Prosperon’s value-added benefits are provided on top of what SolarWinds provide. You can read more about what SolarWinds provide here.

Can I still open a support ticket directly with SolarWinds if I wish to?

Yes, you can. However, if you include us in your messaging to the vendor we can very quickly address and assist in resolving support cases efficiently.

Can I get Prosperon's support if I purchased directly from SolarWinds?

Prosperon’s support is complementary to SolarWinds customers that renew with us. However, it can be purchased if you purchase directly from SolarWinds.

Do you provide these services to other SolarWinds partners?

Yes, we can make our support services available to SolarWinds partners/resellers, to meet the requirements of their customers.

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