SolarWinds Service Desk
The AI-powered service management solution you need
SolarWinds® Service Desk (A cloud-based and AI-powered IT service management (ITSM) platform built to maximise productivity and accelerate resolution with lightning-fast time to value
Key Product Features
SolarWinds Service Desk at a glance.
Incident Management
Faster resolution with an AI-powered incident management system designed for efficiency, scale, and better processes.
IT Asset Management
Drive visibility, optimization, and compliance through smarter asset management.
Configuration Management Database
Understand the relationship between infrastructure and your business-critical applications and systems.
Change Management
Structured change processes to minimise risk and maximise stability.
Enterprise Service Management
Improve the management, efficiency, interactions and experience across every department.
Artificial Intelligence
Assisting agents and users with scalable service delivery and issue resolution.
Save and discuss your model with an ITSM expert.
SolarWinds ITSM Maturity Model
Explore our maturity model. This framework is aligned to 5 key areas of ITSM as common focuses across our customer base.
Assisted Response
Auto identify solutions, ticket sentiment monitoring, centralised procedures, and automatic assignment.
Simplify Asset Inventory
Scan your network and report on connected devices, and ensure optimal usage of assets and licenses.
Incident Management
Faster resolution with an AI-powered incident management system designed for efficiency, scale, and better processes.
Dependency Mapping
Understand relationships between configuration items (CIs).
Structure, Audits & Impact
Centralized documentation, approvals, and process whilst maintaining a history of all changes in the event a rollback or audit is needed.
SolarWinds Service Desk – All Incidents
Service Desk Integrations
SolarWinds Observability Self Hosted
Dameware Remote Everywhere
Microsoft Teams
Slack
SolarWinds Orion Platform
Open REST API
Useful Resources
Datasheet
Integration
Training
Frequently Asked Questions
Can’t find the answer to your questions? Why don’t you give us a call and our helpful Account Managers will answer any question you have.
How does the free trial work?
When you sign up for a free, 30-day trial you get unlimited access to the Premier package and can evaluate Service Desk in your organisation. At the end of the trial you can subscribe to any package that fits your needs and select the number of agents and devices you need to support.
Will my data be private and safe?
From restricting physical access to our datacentre to the security of the service layer itself, Service Desk takes as many security measures as necessary to ensure that your information is protected. This includes the selection of datacentres — you decide on either the US, EU, or Australia datacentre.
Does Service Desk integrate with other Applications & Systems?
Service Desk allows you to import, merge, and integrate data and resources from a number of channels – get in touch with our team to find out more.
What is an Agent?
An agent is any individual in the company who: owns an incident, fulfills a service request, defines SLAs, documents problems, tracks and manages hardware devices, among many other related tasks.
How is licensing priced?
Essentials, Advanced and Premier tiers are available – to cater for growing teams, Mature IT organisations and Full Customisability options. Pricing is based on a per month, per technician basis. Get in touch to find out more pricing information.
How can I get the most out of a free trial?
To get as much as possible out of your free trial – we’d always recommend arranging a demo towards the start of your trial to build out the best experience from it.
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