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VoIP & Network Quality Manager

Proactively monitor VoIP & WAN performance metrics

SolarWinds® VoIP & Network Quality Manager (VNQM) is designed to monitor VoIP performance by analysing call detail records generated by Cisco® Unified Communications Manager and Avaya® Aura Communication Manager. SolarWinds helps you to proactively identify and eliminate distortion, latency, and noise.

Use Case Scenarios

Eliminate Poor Call Quality Complaints

When users complain about poor call quality IT needs to correlate metrics from these specific calls with underlying network performance data in order to troubleshoot. SolarWinds can help engineers to pinpoint the issues and locate device or configuration problems ensuring the highest posssible call quality.

Identify Call Quality Issues
Quickly identify call quality issues using CMR/CDR data via call managers and inform users before they update you.

Understand Your Network
Easily see at a glance how your network has been performing with IP SLA information on site-to-site performance metrics

Jitter Operations Details

IP SLA Summary View

Verify WAN Provider SLA’s

By using IP SLA operation in SolarWinds VoIP & Network Quality Manager, you can easily measure your site-to-site WAN performance and compare that to what your service provider is telling you. If you have charge-back, refund or credit rights then you may be able to recover some money if your SLAs are not being met.

Uncover Calls Patterns
Look at additional call records such as region, source and destination, MOS, latency and termination call codes.

Inspect Particular Calls
Search for specific calls and understand the networks behaviour during the call to prevent future problems.

Key Product Features

SolarWinds VoIP & Network Quality Manager at a glance.

Real-time WAN Monitoring

Ensure WAN circuits perform at required service levels by utilising Cisco IP SLA metrics, synthetic traffic testing, custom performance thresholds and alerts.

Troubleshoot VoIP Call Quality

Get deep insight into VoIP call quality metrics, including jitter, latency, packet loss and MOS by examining Cisco and Avaya call detail records.

Visual VoIP Call Path Trace

See the big picture and pinpoint telephony problems across the call path from call initiation, origin to destination, and all network hops in between.

VoIP Gateway & PRI Trunk Monitoring

Facilitate capacity planning and measure voice quality in advance of new VoIP deployments by displaying utilisation and performance metrics.

Cisco SIP Trunk Monitoring

Correlate SIP truck availability, call performance metrics, and network performance metrics to identify the root-cause of Cisco SIP failures.

Simplify IP SLA Setup

Configure your network to capture detailed WAN performance metrics to help ensure peak performance for VoIP and other network applications.

Useful Resources



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Prosperon Networks are the UK’s leading provider of SolarWinds IT management solutions and services. We have been an Authorised SolarWinds Partner for over 14 years, and all of our Engineers are SolarWinds Certified Professionals (SCP). Over this time we have provided consulting, support, and training services to hundreds of SolarWinds customers across the UK and Europe.

Frequently Asked Questions

Can’t find the answer to your questions? Why don’t you give us a call and our helpful Account Managers will answer any question you have.

How is SolarWinds VNQM licensed?

VoIP & Network Quality Manager is licensed based-on the number of IP SLA sites, the number of IP Phones, and the number of nodes that you want to monitor in your environment.

What technologies are supported?

VoIP & Network Quality Manager is able to correlate call issues with WAN performance for advanced troubleshooting of Cisco® and Avaya® calls.

Can you help me with SolarWinds?

Our Professional Services team can help deploy SolarWinds according to best practices, Customise SolarWinds to your needs, and Integrate SolarWinds with your IT systems.

Is there any training available?

We offer a range of Training Courses to meet your individual requirements. All courses are led by experienced trainers and can be delivered on-site or at our training facility.

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