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IT Service Management Solutions

Streamline IT operations and elevate user experiences

There are many opportunities across IT Service Management teams to improve IT processes. SolarWinds Service Desk is a cloud-based and AI-powered IT service management (ITSM) platform built to maximize productivity and accelerate resolution with lightning-fast time to value.

IT Service Management Challenges

Incident Management

Faster resolution with an AI-powered incident management system designed for efficiency, scale, and better processes.

Assisted Response
Auto identify solutions, ticket sentiment monitoring, centralised procedures, and automatic assignment.

Live Collaboration
Real time comments and status updates via web, email, Teams, Slack, or mobile app.
Service Desk Screenshot

All Incidents

Change Management

Structured change processes to minimize risk and maximize stability.

Artificial Intelligence

Assisting agents and users with scalable service delivery and issue resolution.

Enterprise Service Management

Improve the management, efficiency, interactions and experience across every department.

Configuration management database (CMDB)

Understand the relationship between infrastructure and your business-critical applications and systems.

Service Desk Integrations

Microsoft Teams

Slack

SolarWinds Hybrid Cloud Observability

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Dameware Remote Everywhere

Related Insights From The Prosperon Blog

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Prosperon Networks are the UK’s leading provider of SolarWinds IT management solutions and services. We have been an Authorised SolarWinds Partner for over 14 years, and all of our Engineers are SolarWinds Certified Professionals (SCP). Over this time we have provided consulting, support, and training services to hundreds of SolarWinds customers across the UK and Europe.

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