Specialist SolarWinds expertise working alongside your team
Continually enhance the platform
A managed SolarWinds resource that works alongside your team, bringing specialist expertise and proactive recommendations as your monitoring and business requirements develop
- Day-to-day SolarWinds administration
- Proactive configuration recommendations
- Continual platform enhancement
- Support for changing monitoring requirements
Keep the platform ready
Proactive monitoring, investigation and support designed to keep your SolarWinds Platform healthy, stable and ready when your business needs it
- Proactive platform monitoring
- Platform health review
- Investigation and remote remediation
- SolarWinds vendor management
Plan the monitoring journey together
We bring experience and recommendations into roadmap conversations while keeping your priorities, projects and business requirements at the centre
- Changing monitoring requirements
- Upcoming projects
- Improvement opportunities
- New SolarWinds capabilities
- Agreed next steps
Keep SolarWinds up to date
Our engineers review each SolarWinds release, identify relevant benefits and risks and recommend the right approach before agreed work progresses
- Review new releases
- Identify relevant new features
- Assess implications and risk
- Plan and deliver agreed upgrades
- Test and hand over
Ready for today evolving for tomorrow
Our engineers help keep SolarWinds healthy and current, bring improvement opportunities to your team and help you decide how the platform should evolve as requirements change
Platform health
Proactive monitoring and experienced engineering support help identify issues early and keep the platform healthy, stable and ready when you need it
Roadmap planning
We bring recommendations and SolarWinds experience into regular planning while your team decides which opportunities and priorities should move forward
Release management
Our engineers review new releases, assess their relevance and manage agreed upgrades through planning, preparation, implementation, testing and handover
A proactive cycle that keeps your team informed and in control
The right level of support when your platform needs it
Assist Premium gives you clearly defined response levels backed by specialist SolarWinds expertise, with Silver and Gold options to match the needs of your organisation, plus 24/7 Out of Hours Support for qualifying P1 incidents
Specialist SolarWinds support with a clear route when something needs attention
Incidents are prioritised according to their impact on your SolarWinds Platform, giving your team a defined response path into experienced engineers who understand the technology
Day-to-day requests have defined response targets too
Configuration and platform Service Requests are handled through the Admin Service during Standard Service Hours
Silver
A clear support route for organisations that want specialist SolarWinds expertise available when platform incidents need attention
Gold
Faster response targets for organisations where the SolarWinds Platform has greater operational importance and rapid access to specialist support matters
Extend critical SolarWinds support beyond the working day
Critical platform issues don't always happen
between nine and five
Out of Hours Support extends Assist Premium
response for qualifying P1 Incidents, giving you
access to Prosperon's on-call engineers outside
Standard Service Hours, including weekends and
public holidays
More than support an ongoing partnership around your platform
Regular collaboration keeps platform health, service status, risks, opportunities and roadmap progress visible while your team remains in control of what should be prioritised
Understand the starting point
Onboarding establishes the current platform position, initial findings and the areas your team wants to focus on
Align priorities and roadmap
Discuss pain points, future monitoring requirements and upcoming projects to build a shared view of where the platform needs to go
Review the service regularly
Monthly reporting and stakeholder discussions maintain visibility of service performance, platform health, activity, improvements and risks
Continually identify improvements
Insight from engineering activity, recurring issues, releases and future requirements feeds back into continual improvement and roadmap planning
SolarWinds expertise built from real-world experience
Our SolarWinds Certified Professional Engineers have overseen some of the largest SolarWinds installations in Europe and bring that experience into ongoing administration, support and platform development
Keep control and put less of the workload on your team
Tell us where your SolarWinds Platform is today, what is consuming your team's time and where you need monitoring to go next