Exclusive Event: SolarWinds Discovery Forum

SolarWinds Discovery Forum

In this SolarWinds Discovery Forum, on Tuesday 25th March, you will discover how AI-driven observability can transform your IT operations by unifying visibility across the entire technology stack.

Learn how to enhance performance monitoring, reduce alert fatigue, and accelerate issue resolution with built-in intelligence and actionable insights. Explore how SolarWinds Observability and Service Desk use AIOps and machine learning to automate repetitive tasks, optimise costs, and improve ticket resolution times—empowering IT teams to deliver faster, smarter support while focusing on what truly matters.

Agenda

09:00 – Registration: – Tea & Coffee

09:15 – Welcome & Introduction

09:30 – AI-Led Observability: Smarter Monitoring for Smarter IT: In today’s fast-paced IT environments, traditional monitoring isn’t enough. AI-driven observability is transforming how IT teams detect, diagnose, and resolve issues before they impact business operations. Enhance performance monitoring, reduce noise, and provide actionable insights on a single pane of glass with SolarWinds Observability.

11:00 – Mid-morning Break: Tea & Coffee

11:30 – Maximising Performance and Reducing Costs: Observability will get you there: In an era where efficiency is everything, IT teams must balance performance with cost optimisation. Observability is the key to achieving both. Discover how smarter monitoring can reduce costs and MTTR while achieving a more efficient IT operation.

12:15 – Lunch & Networking

13:15 – Service Desk Evolution: How AI is taking ITSM Tooling to the next level: Discover how AI-driven tools in SolarWinds Service Desk are automating repetitive tasks, improving ticket resolution times, and enabling IT teams to deliver faster, smarter support. This evolution of service desk technology can drive greater efficiency, reduce costs, and empower IT teams to focus on what truly matters.

14:00 – Session Closed

Register Your Place Now

Speakers

Mark Roberts is the Technical Director at Prosperon Networks and a SolarWinds MVP. Mark has been helping customers meet their monitoring needs with SolarWinds IT Management Solutions for over 14 years.

Mark Roberts

Technical Director, Prosperon Networks

As the Sales Manager at Prosperon, Mon is passionate about helping customers overcome their operational challenges and achieve success and satisfaction with the products and services that Prosperon provides. Mon is also an advocate of ITIL. Prior to joining Prosperon in 2018, he spent more than 12 years in the IT Service Management industry in the Philippines, Southeast Asia and the UK.

Mon Dulay

Sales Manager, Prosperon

Amal is a Presales Engineer at Prosperon. As a Presales Engineer, Amal specialises in helping organisations adopt and leverage solutions to enhance their technology infrastructure. With a strong background in strategic technology consulting, Amal is committed to driving business transformation and building lasting customer relationships.

Amal Jacob John

Presales Engineer, Prosperon

Time & Date

Tuesday, 25th March 2025

09:00 – 14:00 GMT

Useful Resources

i

Full Agenda



Add to Calendar



Directions

Where?

Map

Prosperon Networks have been a SolarWinds® authorised partner since 2006, achieving Elite Partner status in 2021. Our focus is on helping customers get the most out of their investment in SolarWinds by ensuring the platform is healthy, meets business demands, and is being used proactively. All of our Engineers are SolarWinds Certified Professionals (SCP).