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Webinar: At your Service Desk – SolarWinds ITSM is more than just tickets.

How SolarWinds is maximising employee productivity with advanced intelligence and automation capabilities.

ITSM Webinar (Video Slate) - Prosperon Networks

SolarWinds IT Service Management

In this FREE Webinar on Tuesday 25th April, you will discover how SolarWinds® is evolving to extend services across the organisation with scalable, flexible and customisable ITSM.

Learn how to accelerate issue resolution and ensure SLAs using the SolarWinds IT Service Management solution. Discover how to achieve lightning-fast time to value and visualise service desk data to analyse trends, view agent performance metrics and gather insights with customisable reports. This is an interactive session with live product demos led by Solutions Architect (ITSM) at SolarWinds – Sean Sebring, and Prosperon Sales Manager Mon Dulay. Register your place below.

What You Will Learn

Maximise productivity across your team

Learn how SolarWinds ITSM is boosting employee productivity with Advanced Intelligence and Automation capabilities

Service Desk Data Reports

Visualise this data and analyse trends seen within it. Learn how to gather insights with out-of-the-box and customisable reports.

How to increase the value of your team to align with the goals of your company.

Learn how you can leverage on your ITSM tool to deliver value through knowledge, supplier relationship, asset management and continual improvement.

Live demonstration & Q&A session

SolarWinds Virtual Agent is up and running, join us and Solutions Architect (ITSM) – Sean Sebring, for one of the first live demonstrations of the product.

Register Your Place Now


As the Sales Manager at Prosperon, Mon is passionate about helping customers overcome their operational challenges and achieve success and satisfaction with the products and services that Prosperon provides. Mon is also an advocate of ITIL. Prior to joining Prosperon in 2018, he spent more than 12 years in the IT Service Management industry in the Philippines, Southeast Asia and the UK.

Mon Dulay

Sales Manager, Prosperon Networks

Some people call him Mr. ITIL – actually, nobody calls him that – But everyone who works with Sean knows how crazy he is about ITIL and the wonderful world of IT service management best practices! With a background in IT support, project management, and process improvement, Sean’s passions are observing, dissecting, building, and growing the service management processes and practices of anyone who will lend him their ear.

Sean Sebring

Solutions Architect, ITSM, SolarWinds

Time & Date

Tuesday, 25th April 2023

14:00 to 15:00 BST

Useful Resources

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Who Should Attend

Service Desk Managers & Analysts

Interested in exploring how the SolarWinds’ ITSM tool can improve daily operations of the service desk, managing the service desk team, representing the team to other stakeholders, and helping to ensure that the service desk is constantly developing and achieving lightning-fast time to value?

IT Managers
Interested in learning about the benefits of better utilising SolarWinds as a single-pane-of-glass, consolidating IT monitoring tooling, and understand how SolarWinds can further improve reporting and reduce costly downtimes?
Support Technicians

Interested in finding out how the SolarWinds ITSM can improve the experience of the support desk, from ticket automation, asset manangement, service portals, change management and beyond?

Prosperon Networks are the UK’s leading provider of SolarWinds IT management solutions and services. We have been an Authorised SolarWinds Partner for over 14 years, and all of our Engineers are SolarWinds Certified Professionals (SCP). Over this time we have provided consulting, support, and training services to hundreds of SolarWinds customers across the UK and Europe.

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