SolarWinds Expertise On Demand
Prosperon Assist gives you flexible, pre-purchased access to certified SolarWinds engineers for smaller, self-contained configuration changes, refinements and ad-hoc requests.
SolarWinds expertise
On demandFocused SolarWinds work when you need it
Assist provides access to certified SolarWinds engineers to perform discrete configuration tasks within your SolarWinds Platform.
Alerting
Create and refine alert definitions, thresholds and settings, and reduce false positives.
Reporting
Create and amend report definitions to meet your requirements.
Dashboards & Views
Build and adjust pages, views and menu structures so monitoring data is presented clearly.
Devices & Discovery
Add, edit and remove monitored devices, and create or manage network discovery profiles.
Monitoring Profiles
Maintain data collection and monitoring profiles across metrics, logs and traces.
Users & Access
Add, edit and remove users, groups and access controls.
General Configuration
Apply changes to standard, supported SolarWinds Platform settings and features.
Advice & Guidance
Get ad-hoc input from Prosperon's team on the use and configuration of the platform.
One Assist balance. A lot of ways to use it.
Assist is delivered using Assist Credits purchased in advance and consumed against individual Service Requests. The balance gives you flexibility to use Prosperon's expertise as different requirements arise across your SolarWinds Platform. Pricing and bundle sizes are set out in the applicable quote.
Flexible to your requirements
Use your Assist balance against individual Service Requests as requirements arise across your SolarWinds Platform.
From simple to challenging
Use Assist for straightforward changes and refinements, or for more challenging SolarWinds requirements as the needs of your business develop.
Use Assist for development
Custom development can include scripting, coding, custom database queries and bespoke integrations within or alongside SolarWinds.
Use Assist for training
Ad-hoc training can support the use and administration of your SolarWinds Platform when your team needs it.
A simple way to raise and deliver focused requests
Raise a Service Request through the Prosperon Service Portal. A Prosperon engineer will confirm an estimate of the time required. The request will then be delivered through a collaborative session with a Prosperon engineer.
Tell us what you need →An Authorised Contact raises the request through the Service Portal.
The Prosperon engineer confirms an estimate of the time required.
The request will be delivered through a collaborative session with a Prosperon engineer.
Every Service Request receives a unique reference and is tracked to completion.
Some requests are better delivered as a scoped Professional Services engagement.
Where a Service Request involves formal planning, a defined scope, multiple workstreams or a fixed delivery timeline, Prosperon will set out the Professional Services options and provide a separate scope and quotation if you wish to proceed.
Any unused Assist Credits remain available for individual requests or may be applied towards the engagement by agreement.
Choose the level of involvement that works for you.
Assist gives you flexible access to SolarWinds expertise for focused Service Requests. Assist Premium is designed for organisations that want Prosperon involved on an ongoing basis around the administration, health, support and continual improvement of the SolarWinds Platform.
Expertise when you need work done
Flexible access to certified SolarWinds engineers for focused requests raised by your team.
Prosperon working proactively around your platform
An ongoing service combining platform administration, proactive monitoring, support and continual improvement.
Got a SolarWinds request you need help with?
Tell us what you need and we'll confirm the estimated time required and the next steps for your request.
Tell us what you need →