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Outcome:
Fewer false positives, improved signal-to-noise ratio, and faster, more effective response to critical issues.
Alerting
Reduce alert fatigue and improve operational response by refining alert thresholds, logic, and routing. This service focuses on ensuring the right alerts reach the right people at the right time.
What’s Included:
- Review of active alerts and current configuration
- Tuning of up to 5 existing alerts, including alert actions
- Review and optimisation of global threshold settings
- Creation of up to 5 new alerts aligned to best practices
- Configuration of Microsoft Teams integration (as a generic action definition)
- Delivery of a roadmap outlining recommended future improvements
Reports
Build automated reports for availability, capacity, and performance.
What’s Included:
Create best practice reports for these categories:
- Availability
- Inventory
- Performance
- Maintenance
Configure up to 3 schedules to generate selected reports
Outcome:
Consistent insight without manual effort.
Outcome:
Better visibility at a glance.
Dashboards
Create tailored dashboards that surface the metrics your teams actually need.
What’s Included:
- Create new best practice modern dashboards for:
- Network Summary
- Servers Summary
- NOC Dashboard
- Alert Analysis
Review and tune existing module summary dashboards
Review and tune the default Node Details view
Maps
Visualise topology, dependencies, and platform health.
What’s Included:
Create these intelligent maps:
- Site Overview (Implement for a selected site to display network topology)
- WAN Connections (Show WAN links between locations)
- Application Overview (Traffic light display for application overall health)
Outcome:
Faster troubleshooting and impact analysis.
Outcome:
Better visibility at a glance.
Custom Properties & Groups & Dependencies
Improve organisation, grouping, and reporting through better data structure.
What’s Included:
Create up to 5 best practice custom property definitions
- Site - DeviceRole - Team - AlertEmail - WANDevice
Autopopulate values for them using automation alerts if appropriate
Create location-based groups
Configure dependency relationship for location groups
Provide guidance for future maintenance
Core Settings
Optimise polling, retention, and platform configuration.
What’s Included:
Create up to 5 best practice custom property definitions
- Site - DeviceRole - Team - AlertEmail - WANDevice
Autopopulate values for them using automation alerts if appropriate
Create location-based groups
Configure dependency relationship for location groups
Provide guidance for future maintenance
Outcome:
A more stable and scalable environment.
Trusted expertise
Helping SolarWinds customers maximise their investment for over 20 years.
Outcome-focused delivery
Services designed to deliver practical, measurable improvements.
Accredited engineers
Delivered by experienced, certified SolarWinds specialists.
The Prosperon Difference