At Prosperon, we’ve always believed that technology should deliver clarity — not complexity.

That’s one of the reasons we’re attending Cloud & AI Infrastructure London this year. The event sits at the heart of Tech Show London, bringing together infrastructure leaders, architects and operations teams who are responsible for keeping modern digital services running — securely, reliably and at scale.

The Industry Has Moved Forward. Operational Thinking Must Follow.

Cloud adoption is no longer the ambition — it’s the baseline.

AI workloads are no longer experimental — they’re entering production.

Hybrid estates are no longer transitional — they’re permanent.

Yet many organisations are still trying to operate modern environments with models designed for static infrastructure. The result is familiar:

• Too many alerts
• Too many dashboards
• Not enough certainty

We work with organisations across complex public and private sector environments, and the consistent theme is this: more data hasn’t automatically created more confidence.

That’s the operational gap we’re interested in discussing at this year’s event.

Our Keynote: The Death of the Dashboard

We’re proud that our CEO, Mark Roberts, will be delivering a keynote session:

The Death of the Dashboard: How Observability and AI Are Redefining IT Operations

5th March 2026 | 16:15–16:40
Sponsored by SolarWinds

The session explores a shift we’re seeing across our customer base:

Dashboards were built for humans to interpret systems manually.
Modern systems are too dynamic for that model to scale.

Observability, correlation and intelligent automation are changing expectations. The goal is no longer to visualise everything — it’s to surface what matters.

Not more graphs.
Better answers.

Why Events Like This Matter

We value exhibitions like Cloud & AI Infrastructure London because they create space for honest operational discussion.

Away from incident bridges and inboxes, leaders can step back and ask:

• Are we confident in what our monitoring is telling us?
• Are we reducing operational risk — or simply redistributing it?
• Is AI enhancing our teams, or adding further complexity?

These are strategic questions, not just technical ones.

Join the Conversation

If you’re responsible for cloud infrastructure, service resilience, observability or operational governance, we’d encourage you to attend.

We’ll be there across both days and would welcome the opportunity to continue the discussion.

Because running modern infrastructure isn’t about collecting more data.
It’s about making better decisions with it.

Register for your free ticket by clicking below. 

Prosperon Wins EMEA Excellence in Services and Support Award at SolarWinds Partner Summit 2026

We’re proud to announce that Prosperon has been recognised at the SolarWinds Partner Summit 2026, taking home the EMEA award for Excellence in Services and Support.

This award highlights Prosperon’s ongoing commitment to delivering outstanding customer experience, strong retention and high-quality service across the region.

It reflects our dedication to helping SolarWinds customers maximise the value of their IT investments through trusted professional services, technical support and consultancy.

What This Award Means for Our Customers

Being recognised by SolarWinds is more than an accolade — it’s a reflection of the outcomes we deliver for our customers every day.

Prosperon’s mission is to enable organisations across EMEA:

• Gain deeper insights into complex IT environments
• Optimise network performance and infrastructure management
• Resolve issues proactively before they impact operations
• Achieve measurable results that drive real business value

“Our drive to provide the best quality service to our customers has once again been recognised. I am proud of our entire team for delivering on these values. Thanks to SolarWinds for continuing to deliver solutions that make a real difference in the real world and for making it great to work with you. It is an honour to be recognised for our achievements on all of this, and we look forward to continuing our close bond through 2026.”Mark Roberts, CEO at Prosperon. “

Strengthening Partnerships Across EMEA

The SolarWinds Partner Program enables Prosperon to deliver high-quality, scalable solutions through enablement resources, streamlined processes, and ongoing collaboration. This award reinforces our role as a trusted advisor, helping customers across EMEA manage, optimise and achieve operational resilience in their IT environments with confidence.

Barb Huelskamp, VP of Global Channel Sales and Alliances at SolarWinds, commented:
“We are thrilled to recognise Prosperon for their outstanding achievements. Their dedication to delivering innovative solutions and driving customer success exemplifies the value our partners bring to organisations across the world. Congratulations to the team on this well-deserved honour.”

A Big Thank You 

This award is a testament to the expertise and dedication of the Prosperon team — and to the trust our customers place in us. Every success is a shared success, and we are proud to continue helping organisations across EMEA achieve stronger, more resilient IT operations.

As we celebrate this achievement, Prosperon remains committed to raising the bar in services and support, ensuring our customers continue to get the most from their SolarWinds investments.

From all of us at Prosperon, thank you.

Monitoring & Observability in 2026

Another Christmas and New Year holiday has been had, and we have a new date to remember to type on our documents. Yes, 2026 is here, and these are my personal thoughts on what I foresee over the course of this year. 

AI – Yes I had to start here 

2025 was the year that AI took over everything in IT, where all the exhibitions and events I attended, if you did not have AI in your product, did the attendees dismiss you as being irrelevant? Not completely, but it certainly seemed that is how the vendors feel. 

I’m not going to dwell on the hype cycle or speculate on whether the AI “bubble” is close to bursting. From my discussions with customers and partners, one thing is clear: there is still significant ground to cover before AI consistently delivers the value currently being marketed. 

That said, as someone who has worked in IT monitoring for over 25 years, the speed at which AI is already delivering tangible benefit is remarkable and accelerating fast. We are moving from an era of “here is a wall of charts and metrics, go interpret them” to true observability, where AI actively cuts through noise, correlates signals, and presents insight rather than raw data. AI’s greatest strength is its ability to process and interpret vast quantities of structured data, precisely the foundation of any serious monitoring platform, making observability one of AI’s most natural and powerful use cases. 

Currently the focus has been on the AI being used for the reactive functionality, which for the majority of organisations is the focused requirement of the solution/s, the movement to more predictive is only going to get better. With that additional AI delivered analysis organisations will be able to improve their uptime and performance metrics by fixing issues before they manifest into service affecting. 

Another area I find fascinating is we are being asked more and more to monitor the quality of AI solutions, where an organisation needs to be able to monitor the usage, effectiveness and accuracy of AI capabilities being deployed across their business. This can be achieved of course, by monitoring/observability platforms, which in turn use their internal AI capabilities too. 

Tooling Integration & Automation 

AI today primarily augments human operations, but 2026 may well be the year when it becomes sufficiently capable and trusted to enable far higher levels of automated response. 

Speaking of which, we have been pushing our clients to integrate and automate through the ITSM and ITOM tooling for a long time now. Our Youtube channel has a number of videos and webinars on this subject and I see more capabilities being driven by this. The combination of process automation and AI is extraordinarily powerful, and adoption is moving from experimental to production-grade. Attend our n8n launch webinar on the 22nd of January to see more on this. 

The nirvana position of your monitoring capabilities is for an issue to be detected, the issue analysed, a solution determined, a solution to be generated and then applied. The human involvement in this can be validating the solution before applying or simply to perform a post-incident review, which AI can also provide. 

Whilst vendors such as SolarWinds keep adding features to tie their solutions together, the vast majority of organisations do not standardise on a single vendor for their monitoring, service management and alerting platforms, but this should not be a barrier to building this into your disparate tooling. They can work with each other and you should be looking at making them. 

OpenTelemetry Wider Adoption 

What else has been happening in our IT segment; well OpenTelemetry (OTel) has been gaining more and more attention, with more vendors adding this protocol to their tech stack. OTel has quickly taken on the role of the de facto standard for telemetry data, allowing Metrics, Logs & Traces (MELT – yes another acronym in IT) to be consistent across the vendors.  

Standards are essential for sustainable IT ecosystems, and OpenTelemetry is now firmly on that path. 

However, there is an important consequence: telemetry volume is exploding. 

 
Moving from pull-based data collection (API, SNMP) to push-based telemetry significantly increases data ingestion. While bandwidth is rarely the bottleneck, data storage and processing costs, particularly in cloud environments most certainly are. 

Organisations adopting modern observability must therefore design with data economics firmly in mind. 

A summary of 2026 

• Observability deepens its analytical foundation 

• Predictive operations become mainstream 

• OpenTelemetry adoption accelerates 

• Observability expands across roles and workloads 

• Full-stack visibility delivered through fewer, smarter platforms 

• AI and data-centric observability become the operational core 

If 2026 is the year you want to move from reactive IT to predictive operations, now is the time to act. 

Speak with Prosperon about how modern observability, AI-driven insight, and automation can transform your IT operations — from improved uptime and performance to reduced cost and operational risk. 

Don’t forget – Join our upcoming n8n Launch Webinar on the 22nd of January and discover how we are helping organisations integrate monitoring, ITSM and automation into a single, intelligent operations platform 

AI is changing how IT teams monitor, manage, and secure their environments. From spotting issues before they become problems to automating routine tasks, the potential is huge. But unlocking that potential responsibly is just as important as the technology itself.

SolarWinds’ AI by Design framework ensures every AI capability is built securely, transparently, and in a way that genuinely helps IT teams do their jobs better.

This approach is guided by four principles: Privacy and Security, Accountability and Fairness, Simplicity and Trust, and Transparency. They aren’t just technical rules—they’re a philosophy for designing AI that earns trust and delivers real value.

Check out the video below to see these principles in action, then read on for a deeper dive.

1. Privacy and Security: Keeping Your Data Safe

Data is at the heart of AI, which is why protecting it comes first. SolarWinds embeds strong security measures throughout its AI tools:

• RBAC, MFA, and PAM prevent unauthorised access.
• Anonymisation and pseudonymisation keep identifiable information safe.
• Continuous auditing and monitoring catch potential issues early.
• Separate environments for model training and inference prevent data leaks.

It’s not just about compliance—it’s about making sure every AI insight you rely on is delivered safely and responsibly.

2. Accountability and Fairness: Humans First

AI should assist, not replace, human decision-making. SolarWinds keeps a human-in-the-loop approach across all AI processes, so teams stay in control.

• Fairness testing minimises bias.
• Transparent validation shows how AI recommendations are made.
• Structured MLOps pipelines provide consistency and traceability.

At Prosperon, we see this in action every day. AI works best when it complements human expertise, giving IT teams faster, more accurate insights without removing their ability to make decisions.

3. Simplicity and Trust: AI That Makes Sense

Complex technology isn’t useful if it’s confusing. SolarWinds builds AI features that are easy to understand, intuitive, and seamlessly integrated into existing workflows.

• Clear communication about when and how AI is being used.
• Explainable outputs that show not just what’s happening, but why.
• Interfaces that align with familiar SolarWinds dashboards.

When AI feels natural and useful, IT teams trust it—and that’s when it becomes a real productivity booster.

4. Transparency: Clear, Actionable Insights

Transparency is key to trust. Every AI insight from SolarWinds is explainable, relevant, and tied to real business outcomes.

• Contextual insights that make sense for your environment.
• Recommendations that are practical and actionable.
• Clear link between AI output and operational impact.

This isn’t about showing off technology—it’s about helping IT teams make smarter decisions with confidence.

Our Take at Prosperon

Responsible AI isn’t a buzzword. It’s a mindset, and it fits perfectly with how we help customers adopt SolarWinds solutions. We guide IT teams to deploy, configure, and optimise AI-powered monitoring tools that are secure, transparent, and genuinely useful.

When AI is built responsibly, it supports your team rather than replacing it. And that’s exactly what we help our customers achieve.

Wrapping Up

AI is here to stay, but the real difference is in how it’s designed and applied. SolarWinds’ AI by Design principles put people, data, and trust first, and Prosperon helps make sure your organisation benefits safely and effectively.

If you’re looking to adopt AI-driven monitoring tools that are secure, transparent, and built for real-world results, get in touch today. 

Together, we can make AI work for you—responsibly, clearly, and effectively.

A Day of Volunteering in My Community

At Prosperon, we believe in giving back to the communities we live and work in. Recently, I had the opportunity to take part in a volunteering day, and I chose to dedicate my time to improving the street right outside my home.

I live across from the local hospital, and every day I see patients, nurses, and visitors passing through our street. Over the past few months, I noticed the paving slabs had become overgrown with weeds, making the path uneven and unsafe. In fact, I had already seen two people trip and fall because of it.

So, for my volunteering day, I grabbed some tools and got to work. It was tough going – I spent most of the day on my knees, scraping weeds and clearing the slabs. By the end, I had filled two heavy bags with soil and weeds, but the difference was worth it.

Throughout the day, so many people stopped to ask what I was doing. Many thanked me, saying how much safer and tidier the street now looked. Knowing that such a small act could make a big difference for those who use the path daily felt good.

At Prosperon, we’re encouraged to use our volunteering days to do something meaningful, and I’m glad I could give back to my local community in this way. Sometimes, the simplest actions – like clearing weeds – can have the biggest impact.

At Prosperon, we’re building more than just a workplace — we’re cultivating a community where people can do their best work and enjoy the journey along the way.

Join us and experience the difference.

Overview
A world leader in sustainable technology solutions approached Prosperon to optimise their SolarWinds environment and align IT monitoring more closely with business priorities. The goal was to reduce alert noise, improve visibility, and provide actionable insights for better decision-making.

The Challenge
The organisation faced several IT monitoring challenges:

• Overwhelming volumes of alerts, including duplicates and inconsistent notifications.
• Limited visibility into server changes, databases, and storage infrastructure.
• Previous monitoring initiatives had progressed slowly, without strong business alignment.
• IT monitoring was not fully integrated with team responsibilities or business services.

Our Approach
Prosperon implemented a comprehensive optimisation programme, covering key areas:

• Server Configuration Monitoring: Standardised monitoring profiles across the server estate and built custom profiles for critical applications, supported by intuitive dashboards.
• Alerting Optimisation: Reduced thousands of unnecessary alerts, tuned thresholds, and created team-specific notifications integrated with IT service management tools.
• Trend Analysis & Forecasting: Developed dashboards for CPU, memory, storage, and bandwidth trends, plus virtual machine sprawl analysis.
• Database Monitoring: Upgraded performance monitoring tools, onboarded clusters, and implemented dashboards for performance, backups, and integrity checks.
• CMDB Integration: Automated mapping of business applications to monitoring dashboards for real-time insights.
• User Device Tracking: Cleaned device inventories, implemented whitelisting, and added dashboards for port utilisation and rogue device detection.
• Network & Storage Monitoring: Delivered site-level network maps and storage alerts, fully integrated with management tools.
• Dashboards & Reporting: Consolidated reporting across infrastructure, cloud, databases, and virtual environments, with team-specific filters for actionable insights.

The Results

• Reduced False Positive Rates of over 95%: Thousands of alerts eliminated, improving relevance and focus.
• Faster Incident Response: Team-specific alerts and ITSM integration enabled quicker resolution.
• Enhanced Visibility: Real-time insights across servers, applications, and storage.
• Proactive Capacity Planning: Forecasting dashboards support strategic decision-making.
• Aligned Monitoring: IT monitoring now fully supports business services and team responsibilities.

Conclusion
By partnering with Prosperon, this organisation transformed their SolarWinds monitoring from a reactive system into a proactive, business-aligned solution—streamlining operations, reducing noise, and enabling smarter IT management.

Supporting Charities Close to My Heart

Through my Rotary work and personal commitment, I am fortunate this year to support several charities that make an extraordinary difference:

• The Nelson Trust – A pioneering organisation that works with people recovering from addiction, helping them rebuild their lives and futures.
• The Hollie Gazzard Trust – Created in memory of Hollie Gazzard, this trust delivers education and support to reduce domestic abuse and promote personal safety.
• The Big Space Cancer Appeal – Raising vital funds to improve cancer treatment facilities and provide hope for families affected by the disease.

Master your AWS Cloud With Observability

Migrating to AWS (other cloud providers are of course available) is often a smart choice for many organisations. But managing a growing cloud environment without getting overwhelmed?

That’s where most teams struggle.

As cloud environments scale — with RDS, microservices, dashboards, containers, hybrid infrastructure, and compliance requirements — visibility becomes critical. Without it, teams react to problems instead of preventing them. Costs spiral. Performance dips. Users suffer.

A smart AWS observability strategy gives you the clarity, control, and confidence to stay ahead — not just keep up.

Built to Grow – Observability That Adapts With You

Cloud isn’t static. Infrastructure is transforming at a lightning-fast pace — and your observability strategy must keep pace.

Whether you’re fully cloud-native or still running critical workloads on-prem, you need a platform that covers:

• AWS-native services (like S3, Lambda, DynamoDB, RDS, etc.)
• Kubernetes, containers, and serverless environments
• Hybrid and multi-cloud infrastructure
• Legacy systems during or after migration

Hybrid cloud monitoring ensures you’re not flying blind, no matter where your workloads run. And that visibility helps you plan transitions, validate performance, and maintain security posture throughout.

Unified Visibility – Without the Noise

True AWS monitoring solutions go beyond raw data. They unify metrics, logs, and traces from every layer of your environment — storage, networking, application, and user experience — and provide real-time, meaningful insights.

A solid AWS observability strategy helps you gain control, reduce costs, and improve performance giving you the ability to:

• Detect issues before they affect your users, partners, customers etc.
• View cloud native/serverless services such as EC2, Lambda, and EKS performance in one place
• Monitor traffic and flow logs across VPCs and gateways
• Correlate CloudWatch logs with infrastructure behaviour

It’s not about more data — it’s about the right data, in the right context. Spotting latency on a business service delivery application and immediately pinpointing whether it’s a database, network, or configuration issue? That’s the power of joined-up observation.

Dashboards Built For Your Teams – Not Just a Tool

Dashboards should deliver meaningful insight—not noise. With strong cloud observability strategy, you can create role-specific dashboards, surface technical and business KPIs, and generate automated reports.

Effective observability platforms allow you to:

• Build dashboards specific to team roles (executive teams, engineering, wider management, security, finance, etc.)
• Combine technical health data with business KPIs
• Automatically generate and share reports across teams

With the right cloud observability strategy, you can shift from reactive monitoring to proactive planning. Everyone sees what they need — and nothing they don’t.

For example, finance might track usage trends and cost anomalies, while DevOps monitors CPU saturation and deployment errors — all from the same source of truth.

Break Free from Alert Fatigue – Smarter Automation

More infrastructure inevitably means more noise— the risk of missed alerts, delayed response and burned out teams. Smarter AWS monitoring solutions learn your environment’s baseline, group alerts contextually, and escalate only critical issues.

AWS observability platforms use intelligent alerting:

• Establish dynamic baselines to reduce false positives
• Group related alerts to prevent duplication
• Escalate only what affects SLAs or user experience
• Automatically suppress low-priority warnings

With smart automation, engineers aren’t overwhelmed — they’re empowered to focus on fixing what matters.

Cost Control Without Guesswork

Cloud costs are unpredictable — unless you’re watching closely.

AWS cost optimisation gives you visibility into where your spend is going, why it’s rising, and how to bring it under control.

With strong observability, you can:

• Identify underused or idle resources (like oversized EC2 instances)
• Spot unexpected usage spikes before they hit your bill
• Ensure right-size infrastructure based on actual workload performance
• Track spend by account, service, region, or team

Most importantly, it enables shared accountability between engineering and finance. When both sides can see cost and performance side-by-side, smarter decisions follow.

Pre and Post-Migration Support

Observability isn’t just for post-migration environments. It’s a critical success factor during AWS adoption and modernisation projects.

With the right visibility, you can:

• Benchmark performance before and after cloud migration
• Identify dependencies and performance bottlenecks early
• Validate business case assumptions with real data
• Catch misconfigurations or missed steps quickly

This ensures your AWS investment delivers the outcomes and value you expect — and avoids nasty surprises after go-live.

Final Thoughts

With the level of investment organisations place into cloud providers such as AWS, it is an essential co-investment to put the right health, performance, utilisation and cost options in place

AWS observability more data is not the goal here — it’s about gaining the insight needed to make confident decisions. Whether your goals are performance, cost control, security, or scale, observability connects your cloud ambitions to operational reality.

It’s how you move from firefighting to foresight — and from reacting to leading.

Ready to master your AWS cloud with real observability?

At Prosperon, we help organisations build intelligent observability strategies tailored to their environment — cutting through the noise and delivering meaningful outcomes from day one.

Use the button below to request a demo and discuss your requirements with our team.

 Highlights from Our Latest Webinar: Insights and Takeaways

In case you missed our recent webinar, we’ve got a recap for you. Whether you attended or just wanted to learn more, here’s a quick rundown of what we covered and why we think you should keep the conversation going.

A Big Thank You for Joining Us

First off, thank you to everyone who joined us for our recent webinar. We know it’s August, and many of you are balancing work with summer plans, so we truly appreciate the time you spent with us.

The session was packed with insights, discussions, and a few moments of humour, but the goal was always clear: provide you with something valuable you can take away and apply. Whether you’re in IT, business operations, or simply looking to learn about the latest trends, we hope you walked away with new ideas and insights.

What We Covered: Key Insights from the Webinar

During the webinar, Daniel Symonds and Mark Roberts discussed several important topics that are shaping our landscape today. Here’s a quick rundown:

1. AI and the Future of Tech Platforms
   One topic that sparked a lot of discussion was AI—specifically, how platforms like SolarWinds are leveraging AI to automate tasks and make smarter, faster decisions. As AI continues to evolve, it’s a tool that can help businesses streamline operations and stay ahead of the curve. If AI’s on your radar, or if you’re wondering how it fits into your strategy, we’d be happy to continue the conversation.
2. Customising Tech Solutions to Fit Your Needs
   Mark shared how SolarWinds can be tailored to meet the specific needs of any business, regardless of size. We believe that the best solutions are the ones that fit your unique requirements—not the other way around. If you’re in a phase where you’re exploring customization options or are just trying to figure out what works best for your business, we’ve worked through plenty of these scenarios and would be happy to offer insights based on real-world examples.
3. Solving Common Tech Challenges
   Let’s face it: tech issues are inevitable. Whether it’s integration problems or figuring out how to scale, every business encounters roadblocks. But what really stood out during the webinar was the way we approached problem-solving as a community. The group shared challenges, brainstormed solutions, and leaned on each other’s experiences. This kind of collaborative problem-solving is what we’re all about, and we always enjoy helping people navigate those tricky moments.

Interaction is Key: Your Questions Answered

One of the highlights of our session was how interactive it was. We kept things open for questions and discussions throughout the webinar, so it wasn’t just a presentation—it was a conversation. If you didn’t get a chance to ask your question live, no worries. You can always reach out to us directly. The goal is to keep the conversation going beyond the session itself.

If you’re ever looking for advice, or just want to bounce around an idea, don’t hesitate to get in touch. We’ve been in the trenches and are always happy to offer guidance, whether it’s on specific tools, best practices, or navigating tech challenges.

• The Wrap-Up: What’s Next?

  As the session came to a close, Mark had a moment of humor about his last-minute packing for an upcoming holiday (because who doesn’t leave packing to the last minute?), but on a more serious note, we reminded attendees that we’re here as a resource whenever they need us. The webinar was just a starting point, and we’re always open to continuing the discussion on any of the topics we covered.

  If you’re interested in diving deeper into any of the areas we discussed, or if you have questions on how to approach your specific challenges.

  Keeping the Conversation Going

  Our webinar was only a glimpse of the kind of expertise and problem-solving we offer. If you’re interested in a deeper dive into AI, platform customization, or just need someone to talk through your tech challenges, we’re here. No strings attached—just experts who genuinely want to help.

  Feel free to connect with us on LinkedIn, or reach out through the contact details we’ve shared. We’re looking forward to hearing from you and continuing the conversation.

  A Final Thank You

  Once again, thank you for taking the time to join us. Whether you’re ready to take the next step or just want to chat, we’re here when you’re ready. In the meantime —have a great rest of the summer!